After the first session, It’s generally your choice whether we do a video call or just an phone call. Note that most modern laptops have a built-in webcam and mic and no manual setup of these devices is required; you just click the weblink we send you and the rest is automated. If you want to do a video call and don’t have a built-in camera in your computer, you will need to purchase a web-cam. Also, for privacy reasons we require you to use earphones. We also recommend that you test-drive the software with a friend or family member if you haven’t used it before, to familiarise yourself with the system and to make sure our call goes as smoothly as possible.