TELEPHONE OR ONLINE (SKYPE) VIDEOCONFERENCING

ONLINE COACHING AND COUNSELLING  ARE CURRENTLY AVAILABLE DURING BUSINESS HOURS AND AFTER HOURS.

For new clients without a GP referral, your first ONLINE coaching or counselling or coaching session is only $85. This promotion is available to clients who make payment using the payment system followed by the online booking system here.  Note that payments made are not refundable unless cancelled by the practice, however they can be rescheduled with a minimum of 24 hours notice by calling the practice on 0474-659-432.

A Medicare rebate of $85 is available for videoconferencing sessions to eligible clients in specified rural and remote areas in Australia.  Please click here for more information on eligibility.

How it works:

  1. Pay for your session securely via credit card / Paypal by using the cart at the bottom of the bookings page.
    Alternatively, you may make a bank transfer to the following account: Richard Moore, Commonwealth Bank, BSB 062904  Account: 1044 7890,  or pay securely via credit at paypal.com.au to recipient “RichardMoore.Psych@gmail.com.”
  2. Make a booking via telephone (+61) 0474-659-432 or use our online booking system here:  https://www.healthkit.com/profile/mr-richard-moore/psychologist/139131.  When booking, please leave a note advising if you would prefer a Skype or telephone session.
  3.  If you wish to have a telephone session, please call Richard on 0474-659-432 at the time of your appointment.   Alternatively, Richard will call you at the arranged time for a telephone session.  Note that all appointments are in Australian Queensland time.
  4. If you wish to have a Skype videoconferencing session, download the latest, FREE version of Skype for your computer and set up an account in a few simple steps:

Notes:

At the conclusion of our first counselling session we will discuss your future needs in terms of online counselling or possible referrals that may be needed.

If, for any reason, you miss your scheduled Skype consultation, payments are not refundable.  However, Skype appointments can be rescheduled or refunded with minimum 24 hours notice.

Optional: Get personalised support via text / email

assignment

Psycoaching is trialing a new text-based support service supplements your current treatment for a flat fee of only $20 per month.  This system allows you send a question via a secure text messaging service, and receive a brief response within 24 hours (business days only).  After your question has been answered, you are free to send another question.  There is no limit to how many questions you can send in a month.  Note that this system is not to be used for emergency advice.    Note that responses are considered general in nature as it may not be possible to consider all of your unique circumstances.

Click the phone picture above to register, after making payment of $20 on our Bookings & Payments page.  For now, please choose the “$20 session deposit.” All information is handled confidentially and is not provided to any third parties.

FAQs

Why should I choose you?

Richard is one of few Registered Psychologists and Accredited Life Coaches offering online coaching, with extensive experience in many kinds of issues.

Will I receive coaching or counselling, and what is the difference?

Generally, counselling helps you discover links between your present behaviour and your past experiences, and strategies to overcome difficulties you are facing. Coaching tends to focus on the present and look towards the future. Coaching is more goal oriented whereby we look at what needs to change in the present to assist you in moving towards your goals and vision for the future.  Whether you receive counselling or coaching depends on an initial assessment in the first session, whereby you will be interviewed to determine your needs. Prior to the initial session, please also download a questionnaire from the resources page and return via email. This optional component is to help Richard get a clear sense of your relevant history, your current situation and what you are wanting from the online therapy.

Why does online counselling cost less than face-to-face counselling?

If you’ve noticed that online counselling is slightly cheaper than face-to-face counselling, this is because there are less overheads when we meet online. This is also an introductory offer in recognition of the fact that online or telephone sessions do not generally attract a Medicare rebate (unless you are seeking psychological assistance under a Mental Health Care Plan from a remote area (Monash Region 4).

How secure is Skype online counselling?

Skype online counselling is very secure. Skype video and chat uses encryption technology, which is the highest form of Internet security commonly available today.

What skills do I need to be able to do Skype online counselling?

As long as you can download Skype to your computer, open an account and understand how to make and receive calls, you will be able to participate in online counselling. You need only have a very basic knowledge of computing to be able to engage in the session.

What if I need help right now?

If you are in crisis, please contact the 24-hour crisis counselling service in Australia called LifeLine on 131 114.  We do not provide a crisis counselling service and will refer you to LifeLine or another suitable organisation if necessary.

Is online counselling for me?

This will be answered in your first session. Keep in mind that if you are experiencing any of the following, it is unlikely that Skype online counselling is appropriate for you:

Any of these factors may indicate a mental health issue. We would encourage you to seek help from your GP if you are experiencing any of those symptoms.

What happens if we have technical problems with our online counselling call?

It’s true, Skype is not 100% reliable and very occasionally our session may be disrupted by a technical problem. If this happens and we are unable to restore our connection, we will ask you to telephone me to continue our session.

What hardware do I need to have to participate in online counselling?

It’s your choice whether we do a video call or just an audio call. If you want to do a video call and don’t have a built-in camera in your computer, you will need to purchase a small camera. Also, it will help the call quality if you have an audio headset. Make sure you have all the software and hardware before we have our call. I also recommend that you test drive Skype with a friend or family member if you haven’t used it before, to familiarise yourself with the system and to make sure our call goes as smoothly as possible.

How do I pay for online counselling sessions?

When you make your online booking, you will have the choice to pre-pay for the session via PayPal, or via bank transfer. PayPal is the Internet’s most trusted and used payment system available today. You don’t need an account and you can pay with your credit card.

Are you ready to create a great relationship with online relationship counselling?

If so, click on the schedule your appointment button at the top of the page.