Online Help



COVID-19 Bulk-Billing

BULK-BILLED  phone or video  support is Available for clients who meet at least ONE of the following COVID-19 risk criteria

(a)  has a suspected COVID-19 virus  

(b) has been required to isolate themselves in quarantine

(c) is considered more susceptible to the COVID-19 virus due to being

(i) at least 70 years old; or

(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or

(iii) is pregnant; or

(iv) is a parent of a child under 12 months; or

(v) is already under treatment for chronic health conditions or is immune compromised 


Rural and Remote Medicare

BULK-BILLED videoconferencing from your PC is available for  clients in specified rural and remote areas (Modified Monash region 4).  who hold a Centreliink Health Care Card or Pension card and a GP mental health care plan.  Please click here for more information on eligibility. If you live in one of these areas and hold a Medicare card and valid Mental Health Care Plan but do not hold a Centrelink card, You are entitled to a medicare rebate of  $86.15 from the typical session fee of $131.85.

Ready to Go?

 If you believe you meet the criteria for a medicare rebate or bulk billing, please obtain a Mental Health Care Plan from your GP and proceed directly to the bookings page. 



No Medicare? No problem

For new clients who do not have a mental health care plan,  Your first ONLINE coaching or counselling or coaching session is only $85. This promotion is available to clients who make payment using the payment system followed by the online booking system here.  Note that payments made are not refundable unless cancelled by the practice, however they can be rescheduled with a minimum of 24 hours notice by calling the practice on 0474-659-432.


How it Works:

1. Pay for your session securely via credit card / Paypal by using the cart at the bottom of the bookings page.
Alternatively, you may make a bank transfer to the following account: Richard Moore, Commonwealth Bank, BSB 062904  Account: 1044 7890,  or pay securely via credit at to recipient “”

2. Make a booking via telephone (+61) 0474-659-432 or use our online booking system here:  When booking, please leave a note advising if you would prefer a Skype or telephone session.

 3. If you wish to have a telephone session, please call Richard on 0474-659-432 at the time of your appointment.   Alternatively, Richard will call you at the arranged time for a telephone session.  Note that all appointments are in Australian Queensland time.

4. If you wish to have a Skype videoconferencing session, download the latest, FREE version of Skype for your computer and set up an account in a few simple steps:

  • Use the “add people / search for friends” feature to find PSYCoachingAustralia and add it to your address book
  • Be logged in at the time of your scheduled appointment and call us. Make sure that you are in a private room free from distractions and that you have tested your connection using the Skype test call feature.


At the conclusion of our first counselling session we will discuss your future needs in terms of online counselling or possible referrals that may be needed.

If, for any reason, you miss your scheduled Skype consultation, payments are not refundable.  However, Skype appointments can be rescheduled or refunded with minimum 24 hours notice.


Richard is one of few Registered Psychologists and Accredited Life Coaches offering online coaching, with extensive experience in many kinds of issues.

Generally, counselling helps you discover links between your present behaviour and your past experiences, and strategies to overcome difficulties you are facing. Coaching tends to focus on the present and look towards the future. Coaching is more goal oriented whereby we look at what needs to change in the present to assist you in moving towards your goals and vision for the future.  Whether you receive counselling or coaching depends on an initial assessment in the first session, whereby you will be interviewed to determine your needs. Prior to the initial session, please also download a questionnaire from the resources page and return via email. This optional component is to help Richard get a clear sense of your relevant history, your current situation and what you are wanting from the online therapy.

If you’ve noticed that online counselling is slightly cheaper than face-to-face counselling, this is because there are less overheads when we meet online. This is also an introductory offer in recognition of the fact that online or telephone sessions do not generally attract a Medicare rebate (unless you are seeking psychological assistance under a Mental Health Care Plan from a remote area (Monash Region 4).

Skype online counselling is very secure. Skype video and chat uses encryption technology, which is the highest form of Internet security commonly available today.

As long as you can download Skype to your computer, open an account and understand how to make and receive calls, you will be able to participate in online counselling. You need only have a very basic knowledge of computing to be able to engage in the session.

If you are in crisis, please contact the 24-hour crisis counselling service in Australia called LifeLine on 131 114.  We do not provide a crisis counselling service and will refer you to LifeLine or another suitable organisation if necessary.

This will be answered in your first session. Keep in mind that if you are experiencing any of the following, it is unlikely that Skype online counselling is appropriate for you:

  • Current domestic violence- emotional, physical or sexual
  • Serious mood swings
  • Any impulse to harm yourself or anybody else
  • Heavy dependence on drugs and/or alcohol
  • Sustained low mood over a period of months where you constantly sleep or can’t get enough sleep

Any of these factors may indicate a mental health issue. We would encourage you to seek help from your GP if you are experiencing any of those symptoms.

It’s true, Skype is not 100% reliable and very occasionally our session may be disrupted by a technical problem. If this happens and we are unable to restore our connection, we will ask you to telephone me to continue our session.

It’s your choice whether we do a video call or just an audio call. If you want to do a video call and don’t have a built-in camera in your computer, you will need to purchase a small camera. Also, it will help the call quality if you have an audio headset. Make sure you have all the software and hardware before we have our call. I also recommend that you test drive Skype with a friend or family member if you haven’t used it before, to familiarise yourself with the system and to make sure our call goes as smoothly as possible.

When you make your online booking, you will have the choice to pre-pay for the session via PayPal, or via bank transfer. PayPal is the Internet’s most trusted and used payment system available today. You don’t need an account and you can pay with your credit card.

If so, click on the schedule your appointment button at the top of the page.

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